Phone, SMS, text, email and webchat. One AI connects every communication channel directly to Cloudbeds. Real-time availability, instant bookings, 24/7.
💡 One AI brain. Train once on your Cloudbeds business. Customers call, text, email or chat - same booking experience everywhere.
Your Cloudbeds calendar has open slots. Your phone is ringing. But somehow, those calls aren't turning into reservations.
Room and accommodation operators using Cloudbeds face a frustrating reality: their booking software works perfectly online, but many customers still prefer to call before booking an experience, especially for high-value accommodations where they have questions.
Think about it from the customer's perspective. They're planning a vacation, comparing whale watching rooms or sunset cruises. They have questions that aren't answered on your website. What's the best time to see beach access? Can their 4-year-old participate? Is there parking at the marina?
So they call. And if you're busy running a room, helping customers on the dock, or it's after 6pm, that call goes to voicemail. According to Forbes, 80% of callers sent to voicemail don't leave messages. They hang up and call your competitor. Your Cloudbeds calendar stays empty for that slot.
The disconnect between Cloudbeds's powerful online booking and phone-based customer behavior creates a revenue gap that most operators don't even measure.
Every unanswered call represents a customer who was ready to book. They had their credit card out. They'd already decided to take a room. All they needed was someone to answer a few questions and confirm the reservation.
A study by 411 Locals found that businesses across 58 industries could only answer 37.8% of inbound calls. Another 37.8% went to voicemail, and 24.3% received no response at all.
Every communication channel books directly into your Cloudbeds account.
AI phone agents that answer calls, check Cloudbeds availability and book rooms instantly. Sounds human, works 24/7.
Customers text your business number, AI responds instantly with Cloudbeds availability and books via text conversation.
Website visitors chat with AI that checks Cloudbeds and books rooms without leaving your site. No abandoned carts.
AI reads incoming emails, understands booking requests and responds with Cloudbeds availability. Books via email thread.
When calls go to voicemail, AI transcribes, understands intent and follows up via text with Cloudbeds booking options.
Most businesses cobble together separate solutions for phone, text, email and chat. Here's why that approach fails.
Imagine a customer calls to ask about your morning room. Your phone system takes a message. Later, they text asking the same question. Your SMS autoresponder sends a generic reply. They email. Another generic response.
Three touchpoints, zero actual help, and a customer who's now booking with someone else. This is the reality of fragmented communication systems that don't talk to each other and don't connect to Cloudbeds.
A unified AI changes this completely. One brain learns your Cloudbeds products, pricing, availability and policies. When that customer calls, the AI checks your actual Cloudbeds calendar and books them on the spot. If they text instead, same AI, same knowledge, same Cloudbeds integration. Email? Webchat? Identical experience.
The power of unified AI for Cloudbeds operators goes beyond convenience. It's about consistency and accuracy across every customer interaction.
A real conversation showing our AI booking directly into Cloudbeds.
Oceanview Boutique Hotel • AI Agent + Cloudbeds
⏱️ Total call time: 2 minutes 14 seconds • Booking completed at 8:49 PM on a Saturday night
Our AI connects directly to Cloudbeds's API for seamless booking experiences.
The AI checks your Cloudbeds calendar in real-time, offering customers only slots that are actually open. No double-bookings, no awkward callbacks.
Bookings are created directly in Cloudbeds the moment the customer confirms. No manual entry, no delays, no missed reservations.
Dynamic pricing, seasonal rates, group discounts, add-ons. The AI always quotes the correct price directly from your Cloudbeds configuration.
All your rooms, accommodations and experiences sync automatically. Add a new product in Cloudbeds and the AI knows about it immediately.
Customers receive instant booking confirmations via SMS with all the details they need - meeting location, what to bring and cancellation policy.
Returning customers are identified by phone number. The AI knows their booking history and can offer personalized recommendations.
From sunrise fishing charters to evening dinner cruises, here's what AI-powered Cloudbeds integration looks like in practice.
"A family called at 9:47pm asking about our morning hotel stay. The AI checked Cloudbeds, found 4 spots available on the 8am departure, quoted the price including the kids' discount, and booked them. I woke up to a $340 confirmation."
NeverClosed.AI Customer - Hotelier, HawaiiThis scenario plays out regularly across Cloudbeds operators who've connected AI agents to their booking system. The customer gets instant service. The operator gets revenue they would have lost to voicemail.
But it's not just after-hours calls. Peak season brings a different challenge: volume. When your phone rings constantly during roomist season, you physically cannot answer every call while also running rooms, managing staff and handling customers on-site.
The AI handles the predictable calls - the ones asking about availability, pricing, what to bring, and meeting locations - while you focus on delivering great experiences.
Consider the math: if your average Cloudbeds booking is worth $180 and you miss just 5 calls per day during your busy season, that's $900/day in potential lost revenue. Over a 90-day season? $81,000 walking out the door.
AI agents connected to Cloudbeds don't eliminate your need to talk to customers. They eliminate the missed opportunities that happen when you're too busy to answer or when customers call outside business hours. The high-touch, complex conversations still come to you. The booking calls get handled instantly.
Go live with Cloudbeds integration in under 72 hours.
Provide your Cloudbeds API credentials. We handle the technical setup.
We train the AI on your specific rooms, policies and business rules.
Make test calls, verify bookings appear correctly, refine as needed.
Forward your calls and start booking rooms 24/7.
Full access to Cloudbeds's booking infrastructure.
Real-time slot queries via API.
Direct reservation writes to Cloudbeds.
Dynamic pricing support from Cloudbeds.
Full room and accommodation sync.
Guest information management.
Real-time notifications from Cloudbeds.
In markets saturated with hoteliers, the businesses that answer first usually win the booking.
When a roomist searches "jet ski rental" or "fishing charter near me," they typically call 2-3 companies. Research shows that 78% of customers buy from the first business that responds to their inquiry.
If you're the third operator they call but the first to actually answer and provide real-time availability from Cloudbeds, you win that booking. Even if your competitor has better reviews or lower prices, you captured the customer at the moment they were ready to buy.
A study by Velocify found that responding within one minute increases conversion rates by 391%. Wait just two minutes and that drops to 160%. This is especially true for last-minute bookings when roomists decide the day before or morning of.
The after-hours advantage is even more dramatic. While your competitors' phones roll to voicemail at 5pm, your AI agent is taking calls at 8pm, 10pm, midnight. Roomists in different time zones, people planning while their kids are asleep, last-minute bookers - they're all calling when it's convenient for them.
According to Harvard Business Review, companies that respond within one hour are 7x more likely to qualify leads than those who wait longer. Yet research shows the average business takes 47 hours to respond.
Everything your AI can do with Cloudbeds across phone, SMS, text, email and webchat.
AI phone agents for hoteliers.
Text message hotel booking.
Website chat that books rooms.
AI-powered email responses.
Real-time Cloudbeds calendar access.
Book directly into Cloudbeds.
Accurate quotes every time.
Capture bookings 24/7.
Common questions from room and accommodation businesses considering AI phone agents for their Cloudbeds account.
The most common concern we hear: "Will it sound robotic?" Modern conversational AI uses natural language processing and voice synthesis that sounds remarkably human, complete with appropriate pauses, tone variation and natural speech patterns.
Your customers won't feel like they're talking to a machine. They'll feel like they're talking to a helpful reservation agent who happens to have instant access to your entire Cloudbeds inventory and never has a bad day.
Another frequent question: "What if the AI can't handle a question?" The system is designed to recognize when a conversation requires human intervention - whether it's a complex group booking, a complaint, or an unusual request - and can seamlessly transfer to you or take a message for callback.
Setup is straightforward. You provide your Cloudbeds API credentials and we handle the technical integration. We then work with you to train the AI on your specific products, policies and business rules. What's your cancellation policy? How early should customers arrive? What should they bring? Is there an age minimum?
Most Cloudbeds operators go live within 72 hours. The AI starts handling calls immediately, and you can monitor every conversation, adjust responses and refine the experience over time.
The pricing is simple: $250/month flat rate. No per-minute charges, no hidden fees, no contracts. You're paying less than a single day of a part-time employee's wages to have 24/7 phone coverage that books directly into Cloudbeds.
Get AI phone, SMS, text, email and webchat integrated with Cloudbeds in under 72 hours. Free demo, $250/month flat rate.