Introduction
Never Closed LLC, operating as NeverClosed.AI ("we," "our," or "us"), is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone agent services and visit our website.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Our Privacy Commitment
YOUR PRIVACY IS PARAMOUNT. WE WILL NEVER:
• Sell your information to third parties
• Share your data with third parties for marketing purposes
• Use your information for purposes other than providing our Service
• Store or retain data beyond what is necessary for Service provision
• Share your opt-in to SMS campaigns with third parties for unrelated purposes
YOUR CUSTOMERS' PRIVACY IS EQUALLY IMPORTANT. WE WILL NEVER:
• Sell your customers' information to any third party
• Share your customers' data for marketing or commercial purposes
• Use customer interaction data for anything other than improving your Service
• Retain customer data beyond agreed retention periods
• Share SMS originator opt-in data and consent with any third parties
Information We Collect
Information You Provide
We collect information you voluntarily provide when you register for our services, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Communications: Information from customer service interactions and surveys
- Payment Information: Billing address (payment details processed by Stripe)
Information Automatically Collected
When you use our services, we automatically collect:
- Usage Data: Pages visited, time spent, clicks, navigation patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address
- Call Data: Call recordings, transcripts, and interaction analytics
- SMS Data: Message content and delivery confirmations
How We Use Your Information
We process data solely to:
- Provide the contracted AI voice agent services
- Process transactions and send related information
- Respond to comments, questions, and customer service requests
- Send administrative information, updates, and security alerts
- Send marketing communications (with consent)
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Improve service quality and accuracy
- Comply with legal obligations
- Generate anonymized analytics for your business insights
Data Sharing and Disclosure
We may share information only with:
- Service Providers: Third parties that help provide our services, including platform providers, phone companies, SMS delivery vendors, and other vendors who assist in service delivery
- Affiliates: Our affiliates or subsidiaries, subject to this policy
- Legal Requirements: When required by law or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection of Rights: To protect our rights, privacy, safety, or property
- With Consent: With your explicit consent or direction
We do not sell your personal information to third parties.
SMS Privacy
For SMS/text messaging services:
- We will not share your opt-in to SMS short codes with third parties for unrelated purposes
- We may share data with providers necessary for message delivery
- All SMS consent and opt-in data remains strictly confidential
- Standard message and data rates may apply
Payment Processing
WE DO NOT STORE CREDIT CARD INFORMATION
All payment processing is handled by Stripe.com. We never directly collect, store, or have access to credit card details. Stripe.com maintains PCI DSS compliance for all payment data. All payment data is encrypted and secured according to industry standards.
Data Security
We implement comprehensive security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
- Secure data centers with physical security controls
- Regular security audits and penetration testing
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to certain types of processing
To exercise these rights, contact privacy@neverclosed.ai
California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to equal service and price
- Right to delete personal information
We do not sell personal information.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
- As permitted by applicable law
You may request data export or deletion at any time.
International Data Transfers
If you access our Service from outside the United States:
- Your information may be transferred to and processed in the United States
- By using our Service, you consent to such transfers
- We ensure appropriate safeguards are in place for international transfers
Children's Privacy
- Our Service is not intended for children under 13 years of age
- We do not knowingly collect personal information from children under 13
- If we discover we have collected information from a child under 13, we will promptly delete it
- Parents/guardians who believe we have information about their child should contact us immediately
Cookies and Tracking Technologies
Types of Cookies We Use
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze website traffic and usage patterns
- Personalize content and improve user experience
- Remember your settings and authentication
- Provide targeted features and offerings
Cookie Management
- You can manage cookie preferences through your browser settings
- Disabling cookies may affect Service functionality
- We honor Do Not Track signals where legally required
- Third-party cookies are subject to their respective privacy policies
GDPR and Global Privacy Compliance
We maintain compliance with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- CAN-SPAM Act
- Telephone Consumer Protection Act (TCPA)
- Other applicable data protection laws worldwide
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated with 30 days' notice.
Contact Information
Never Closed LLC
3802 Rosecrans Street #333
San Diego, CA 92110
Acknowledgment
By using Never Closed LLC's NeverClosed.AI services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.