Your ElevenLabs voice agent is only as good as its configuration. The Agent Management screen in NeverClosed is where generic AI transforms into a voice that genuinely represents your brand.
Think about the last time you called a business and immediately knew you were talking to a robot. The difference between robotic and natural is not the underlying technology - it is the configuration. Voice selection, personality tuning, language settings, and response patterns all combine to create something that either delights customers or drives them to your competitors.
What makes this management interface particularly valuable is the feedback loop. You are not configuring blindly and hoping for the best. Every setting you adjust connects to real performance metrics: conversion rates, call duration, success percentages.
Navigation and Overview Tabs
Sales Performance
View aggregate sales metrics across all agents including total revenue, booking counts, and conversion trends over time.
Agent Management
Configure individual AI agents, assign phone numbers, set voice personalities, and monitor per-agent performance metrics.
After-Call Message
Customize the automated SMS or email messages sent to customers after calls. Booking confirmations and payment links.
Summary Statistics at a Glance
Total Agents
Count of configured voice agents with status breakdown showing Active and On Call agents.
1 ACTIVE | 0 ON CALLTotal Calls Today
Daily call volume with comparison to previous day.
+12% from yesterdayAverage Conversion Rate
Aggregate conversion across all agents.
Daily Revenue
Total revenue generated today by all agents combined.
+8% from yesterdayElevenLabs Integration: Each agent connects directly to ElevenLabs' voice synthesis API. The agent ID shown is your unique identifier for API calls, debugging, and advanced configuration.
Agent Card Configuration Details
Agent Name and Status
Display name for the agent with ACTIVE badge indicating live status.
ACTIVEElevenLabs Agent ID
Unique identifier linking to your ElevenLabs account.
Inbound Phone Number
The dedicated phone number assigned to this agent.
+16193692949Tenant Assignment
Links the agent to a specific business or location for multi-tenant deployments.
Voice Configuration Options
Voice Selection
Choose from ElevenLabs' library of premium voices with unique characteristics.
MatildaVoice Personality Tags
Descriptive tags: Knowledgeable, Professional, Friendly, Energetic, Calm.
Language Setting
Primary language supporting 26+ options.
en (English)Performance Metrics Per Agent
Total Calls
Cumulative number of calls handled by this specific agent since activation.
Success Rate
Percentage of calls that complete without errors or transfers.
Average Duration
Mean call length for this agent.
Conversion Rate
Percentage of calls resulting in completed bookings.
Revenue Generated
Total dollar amount of bookings completed by this agent.
Last Active
Timestamp of the most recent call.
Managing ElevenLabs voice agents does not have to feel like programming a spaceship. The NeverClosed interface brings all the complexity under control. Whether you are running a single agent or deploying a fleet across multiple locations, the tools scale with you.
The real power comes from the combination of configuration and measurement. Change a voice, watch the conversion rate. This tight feedback loop turns agent management from guesswork into optimization.
Frequently Asked Questions
How many different ElevenLabs voices can I choose from?
ElevenLabs provides access to dozens of premium voices with different characteristics. You can also create custom voices through voice cloning.
Can I run multiple agents with different voices for different product lines?
Yes. Many operators run separate agents for different tour types. Each agent can have its own phone number, voice, and product knowledge.
What happens if my ElevenLabs connection drops during a call?
The system includes automatic failover. Calls can transfer to a backup number or take a message for callback.
How do I know which voice will work best for my business?
Test different voices with small call volumes and compare conversion rates. Most operators find their optimal voice within two to three iterations.
Can agents speak multiple languages?
Agents can detect language preference. For multilingual support, some operators deploy separate agents per language.
How quickly can I deploy a new agent?
New agents can go live within minutes. Configure the voice, assign a phone number, connect to your booking platform, and activate.