When customers text your business line, your AI agent responds instantly, answering questions, checking availability and booking appointments. Works with OpenPhone and any phone system with API or webhook support.
Texting isn't just convenient. It's how modern customers expect to communicate with businesses.
According to Gartner research, SMS messages have a 98% open rate compared to just 20% for email. When you text a customer, they actually see your message.
But the real advantage is asynchronous communication. A customer can text "Do you have openings Saturday afternoon?" while they're in a meeting on the subway or putting their kids to bed. They don't need to carve out time for a phone call.
For businesses, this means capturing inquiries that would otherwise never happen. The customer who won't call during their lunch break will absolutely fire off a quick text.
The challenge is response time. When customers text, they expect fast replies. A response 4 hours later feels like being ignored. But maintaining instant responses with human staff is nearly impossible during busy periods.
AI text agents solve this by providing instant, intelligent responses around the clock. The customer gets immediate engagement while you get detailed conversation logs and booking confirmations waiting in your inbox.
When customers text your business number, your AI is ready with intelligent, helpful responses.
AI replies within seconds, 24/7. No more customers waiting hours for a text back or worse, going to a competitor.
Real back-and-forth texting, not just automated blasts. Your AI handles questions, objections and booking details naturally.
Customers can check availability and complete bookings entirely through SMS. The AI accesses your live calendar in real-time.
Send secure Stripe payment links mid-conversation. Customers pay without leaving the text thread.
Automated confirmation and reminder texts reduce no-shows by up to 32%. Customers can confirm or reschedule by replying.
Auto-detect language and respond fluently in 30+ languages. Perfect for tourism businesses serving international visitors.
When customers text your business number AI responds in seconds.
"What time do you close?" "Do you allow pets?" "What's included?" Your AI knows your business inside and out.
"Do you have anything open Saturday?" The AI checks your live calendar and offers available time slots instantly.
Complete the entire booking via text, collect customer info, send payment links and confirm the reservation.
"How much for 4 people?" "What's your cancellation policy?" AI provides accurate info so customers can decide fast.
"Can I reschedule to next week?" Handle modifications gracefully, offer alternatives and try to save the booking.
"We have 12 people, can you accommodate us?" AI handles complex requests and coordinates larger reservations.
While inbound is the focus, your AI also handles essential outbound messaging: appointment reminders to reduce no-shows, re-engagement texts to bring back past customers and review requests after visits to build your reputation.
90% of customers prefer texting businesses over phone calls.
The same AI brain powers all your communication channels.
Text-based customer communication - explore all capabilities below.
Instant text confirmations.
Reduce no-shows with texts.
Full text dialogue capability.
Collect payments via text.
Send helpful details.
Stay connected after the visit.
Common questions about AI SMS and text messaging
Yes AI engages in full two-way SMS conversations. When customers reply to confirmations, ask questions or request changes AI responds naturally and takes appropriate action, rescheduling, answering questions or escalating to your team.
SMS has a 98% open rate versus 20% for email. Most texts are read within 3 minutes. For time-sensitive communications like reminders, confirmations and notifications, SMS dramatically outperforms email.
Yes AI can send secure payment links via SMS during or after phone calls. Customers tap the link, enter payment details and complete transactions securely through Stripe or your payment processor.
AI SMS follows all TCPA regulations. Messages are only sent to customers who have opted in, include opt-out instructions and respect quiet hours. Consent is tracked and managed automatically.
Real conversations happening right now for
businesses using SMS AI.
"What time do you close today?" AI responds in 3 seconds with your hours, plus offers to help with booking if they're planning a visit.
"Need a haircut tomorrow around 2pm." AI checks availability, offers 1:30 or 2:15, confirms the appointment and sends calendar invite automatically.
Customer owes deposit for weekend reservation. AI sends Stripe payment link, confirms when paid, updates booking status, all without staff involvement.
"Can we move to Thursday instead?" AI finds available Thursday slots, offers options, processes the change, sends updated confirmation.
"Do you offer gluten-free options for the cooking class?" AI knows your menu details, dietary accommodations and can describe specific dishes.
Day after service AI texts asking about their experience. Happy customer? Request a review. Issue mentioned? Flag for staff follow-up.
Stop losing customers to slow replies. Let AI handle your inbound texts 24/7.
