SMS Text Channel

Instant Answers.
Happy Customers.

When customers text your business line, your AI agent responds instantly—answering questions, checking availability, and booking appointments. Works with OpenPhone and any phone system with API or webhook support.

AI Agent
Online • Instant replies
Today 2:34 PM
Hi! Do you have any openings for a sunset cruise tomorrow?
Hi! Yes, we have availability tomorrow at 5:30 PM and 7:00 PM. The sunset cruise is $89/person and includes appetizers. Which time works better for you?
7pm works! For 4 people please
Perfect! I've reserved 4 spots for the 7:00 PM sunset cruise tomorrow. Here's your payment link: pay.stripe.com/xyz 💳
94%
Customer satisfaction
3x
More bookings
<10s
Response time
24/7
Always available

Handle Every Inbound Text

When customers text your business number, your AI is ready with intelligent, helpful responses.

Instant Responses

AI replies within seconds, 24/7. No more customers waiting hours for a text back—or worse, going to a competitor.

Two-Way Conversations

Real back-and-forth texting, not just automated blasts. Your AI handles questions, objections, and booking details naturally.

Book Via Text

Customers can check availability and complete bookings entirely through SMS. The AI accesses your live calendar in real-time.

Payment Links

Send secure Stripe payment links mid-conversation. Customers pay without leaving the text thread.

Appointment Reminders

Automated confirmation and reminder texts reduce no-shows by up to 32%. Customers can confirm or reschedule by replying.

Multilingual Support

Auto-detect language and respond fluently in 30+ languages. Perfect for tourism businesses serving international visitors.

Inbound Text Inquiries, Handled Instantly

When customers text your business number, AI responds in seconds.

Answering Questions

"What time do you close?" "Do you allow pets?" "What's included?" Your AI knows your business inside and out.

Checking Availability

"Do you have anything open Saturday?" The AI checks your live calendar and offers available time slots instantly.

Booking Reservations

Complete the entire booking via text—collect customer info, send payment links, and confirm the reservation.

Pricing & Policies

"How much for 4 people?" "What's your cancellation policy?" AI provides accurate info so customers can decide fast.

Changes & Cancellations

"Can I reschedule to next week?" Handle modifications gracefully—offer alternatives and try to save the booking.

Group Bookings

"We have 12 people, can you accommodate us?" AI handles complex requests and coordinates larger reservations.

Plus: Automated Outbound Texts

While inbound is the focus, your AI also handles essential outbound messaging: appointment reminders to reduce no-shows, re-engagement texts to bring back past customers, and review requests after visits to build your reputation.

Why Customers Text Instead of Call

90% of customers prefer texting businesses over phone calls.

Customer Experience
Text
Phone Call
Wait Time
Instant reply
On hold
Convenience
Anytime, anywhere
Requires quiet space
Record of Info
Saved in thread
Must write it down
Payment Links
Click to pay
Read card number aloud
Multitasking
Easy
Difficult

Explore Other Channels

The same AI brain powers all your communication channels.

Voice Calls

Natural phone conversations

Voicemail

Smart voicemail handling

Website Chat

Embedded chat widget

Ready for Instant Text Responses?

Stop losing customers to slow replies. Let AI handle your inbound texts 24/7.