Front Desk Overload
Check-ins, check-outs, guest requests, housekeeping coordination and the phone ringing constantly. Your front desk can only handle so much at once.
SEE IT IN ACTION
35% of Calls Lost.
Then Zero.
Case Study - Boutique Hotel
A boutique hotel was losing 35% of inbound calls to hold times and voicemail. Guests calling to book rooms. Asking about amenities. Requesting late checkout. Trying to extend a stay. All going unanswered because the front desk was already helping someone in the lobby. One in three callers just hung up. They switched to an AI phone agent. Now every reservation call gets answered. After hours guests are handled live instead of hitting voicemail. Concierge requests get instant responses.
#NeverClosedAI
#Hotels
Sound Familiar?
Every hotel knows these frustrations.
After-Hours Reservations Lost
Travelers research and book late at night or early morning. Your night auditor is busy and by the time you return the call, they've booked elsewhere.
Same Questions All Day
"Do you have rooms available?" "What time is check-in?" "Is breakfast included?" "Do you have a pool?" These calls take time from guest service.
International Guest Barriers
International travelers may struggle with English or have questions about local policies, currency and amenities that take time to explain clearly.
Hold Times Frustrate Guests
Potential guests call to book, get put on hold while you help someone at the desk and hang up. They book online with whoever has availability, not necessarily you.
Special Requests Get Lost
Early check-in, late checkout, extra pillows, crib requests, verbal requests over the phone don't always make it to the reservation notes.
The Hotel Phone Challenge
Why hospitality has a unique reservation problem.
Bookings Happen Around the Clock
Hotel reservations don't follow business hours. A business traveler books at 11pm while planning tomorrow's trip. A family researches vacation options Sunday morning before the kids wake up. International guests call during their daytime, your middle of the night.
OTAs have trained travelers to expect instant booking. When they call directly, they expect the same experience. Hold times or voicemails send them right back to Expedia.
Your front desk team excels at hospitality. But they can't give white-glove service to the guest in front of them while also handling reservation calls.
The Economics of Direct Bookings
OTA commissions eat 15-25% of each reservation. Direct bookings are pure margin. One direct booking saved from going to an OTA can pay for months of AI service.
Before & After AI
Real impact on your hotel operations.
Before AI Agent
After-Hours CallsVoicemail
Hold Time2-5 minutes
Missed Calls Daily15-30+
Reservation Time5-8 min/call
Guest Service ImpactConstantly interrupted
After AI Agent
After-Hours CallsBooked 24/7
Hold TimeZero
Missed Calls DailyZero
Reservation TimeUnder 2 minutes
Guest Service ImpactUninterrupted
What This Means For You
Real changes to your daily operations.
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Every reservation call answered instantly, no hold music, no voicemail
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Reservations booked directly into your PMS with accurate availability
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Special requests captured and noted on reservations automatically
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After-hours calls converted to direct bookings instead of lost to OTAs
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Front desk can focus on guests in-house without phone interruptions
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Returning guests recognized by name with their preferences known
Hear How It Sounds
A real example of how your AI agent handles a reservation call.
Incoming Call, Wednesday 9:15 PM
Your Hotel Name âĸ AI Agent
Built for Hotels
Every feature designed for how hospitality actually works.
Direct PMS Booking
Books reservations directly into Opera, Cloudbeds, Mews or your system. Accurate availability, instant confirmation, no double-booking.
Room Type Knowledge
Knows every room type, amenities, rates and policies. Can explain differences and recommend options based on guest needs.
Guest Recognition
Identifies returning guests by phone number, knows their preferences and past stays and provides personalized service.
Special Request Capture
Early check-in, late checkout, room preferences, accessibility needs, all captured and attached to the reservation automatically.
Multi-Language Support
Speaks 30+ languages fluently for international travelers. No language barriers, no miscommunication.
Property Knowledge
Trained on your amenities, policies, local area, dining options and common guest questions. Answers everything confidently.
Live in 72 Hours
We handle everything. You just answer a few questions about your property.
1
Tell Us Your Property
Room types, rates, amenities, policies and booking preferences. Takes about 30 minutes.
2
We Build Your Agent
Custom AI trained on your hotel, connected to your PMS, ready to test.
3
Go Live
Forward your reservation line or get a new number. Start booking reservations 24/7.
Train Once. Works Everywhere.
Your AI agent handles every channel with a single training.
đĄ One training session. Your AI learns your business once, then answers identically across all five channels. Update pricing? Change hours?
Update once, applies everywhere.
Real Results
What hoteliers say and what their guests report.
Hotel Owner Review
After 90 days with AI agent"We're a 45-room boutique hotel and simply can't staff a call center. We were losing after-hours reservations to OTAs, people would call us first, get voicemail, then just book on Expedia. Now the AI books them direct. We've cut our OTA commission spend significantly and our front desk can actually focus on guests."
Post-Call Survey
Guest feedback after reservation callWas your call answered promptly?Yes, immediately
Was the agent helpful?Very helpful
Would you book by phone again?Definitely
Overall experienceâ
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Additional comments:
Frequently Asked Questions
Everything hotels ask before getting started.
Does it work with our property management system?
Yes. We integrate with Opera, Cloudbeds, Mews, RoomRaccoon, Little Hotelier, Guesty, Hostaway and most major hotel PMS platforms.
Can it check real-time availability?
Yes. The AI queries your PMS in real-time to provide accurate room availability and rates for any dates guests request. No stale data, no overbooking.
Can it handle special requests?
Yes. Early check-in, late checkout, room preferences, accessibility needs, celebrations the AI captures everything and attaches it to the reservation notes.
What about existing reservations?
The AI can look up existing reservations and answer questions about check-in times, policies, directions and amenities. It can also note modification requests for your team.
Does it speak other languages?
Yes. The AI speaks 30+ languages fluently, perfect for international travelers. No language barriers or miscommunication.
Can it recognize returning guests?
Yes. The AI identifies guests by phone number, knows their past stays and preferences and provides personalized service that builds loyalty.
How long does setup take?
Most hotels are live within 72 hours. You provide your property details and policies, we build, test and launch your agent.
What does it cost?
$250/month flat rate, unlimited calls. No per-call charges regardless of volume. One direct booking saved from an OTA pays for months of service.
Complete Hotel Phone Support
Our AI handles every type of hotel inquiry your customers have.
Room Reservations
Handle booking inquiries.
- Room availability checking
- Rate quotes
- Room type options
- View preferences
- Bed configurations
Rates & Packages
Answer pricing questions.
- Nightly rates
- Package deals
- Seasonal pricing
- AAA and senior discounts
- Extended stay rates
Amenities & Services
Explain hotel features.
- Pool and fitness center
- Restaurant and bar
- Room service hours
- Spa services
- Business center
Check-In & Check-Out
Provide arrival details.
- Check-in time
- Early check-in requests
- Late check-out options
- Express check-out
- Key pickup
Cancellation Policy
Explain booking changes.
- Free cancellation window
- Modification policy
- No-show charges
- Refund processing
- Flexible booking options
Special Requests
Handle guest needs.
- Connecting rooms
- Accessibility rooms
- Pet-friendly options
- Crib and rollaway
- Dietary requests
Group & Event Bookings
Handle large reservations.
- Group block rates
- Wedding room blocks
- Conference facilities
- Catering services
- Event planning
After-Hours Reservations
24/7 booking service.
- Evening reservations
- International callers
- Last-minute bookings
- Never miss guests
- Instant confirmation