Phones Never Stop
Your front desk juggles check-ins, insurance verification, and patient questions—while the phone keeps ringing. Every call on hold risks losing a patient to another practice or urgent care.
Sound Familiar?
Every medical practice knows these frustrations.
After-Hours Calls
Patients get sick at 8pm. They want to schedule for tomorrow, not leave a voicemail that gets returned 24 hours later. By then, they've already booked elsewhere.
Same Questions Constantly
"Are you accepting new patients?" "What insurance do you take?" "What are your hours?" "Can I get a same-day appointment?" Your team answers these hundreds of times a week.
Scheduling Complexity
Different providers, different schedules, different appointment types. Coordinating availability while a patient waits on the phone takes time your team doesn't have.
No-Shows & Cancellations
Patients forget appointments. They don't answer reminder calls. Empty slots cost you revenue and prevent other patients from being seen.
Staffing Challenges
Good front desk staff are hard to find and expensive to train. Turnover is high. Temps don't know your systems. You need reliable coverage without the HR headaches.
A Day in the Life of a Medical Practice
Why doctor's offices have a unique phone problem.
Patients Want Immediate Access
Healthcare is personal. When patients feel sick, they want to talk to someone now—not navigate a phone tree or wait on hold. Long hold times don't just frustrate patients; they drive them to competitors, urgent care, or telehealth alternatives.
Your front desk team is talented, but they're human. They can only answer one call at a time while also handling the patients physically in your office. Something always has to wait.
Meanwhile, routine calls—appointment requests, insurance questions, hours and directions—consume hours that could be spent on higher-value patient interactions.
The Math of Patient Retention
Average patient lifetime value: $2,000-$5,000+. One frustrated patient who switches practices costs you years of visits, referrals, and revenue. The AI costs $250/month—less than one lost patient.
Before & After AI
Real impact on your medical practice.
Before AI Agent
After-Hours CallsVoicemail
Average Hold Time4-8 minutes
Abandoned Calls20-30%
Scheduling Time3-5 min/call
Staff Phone Time4+ hours/day
After AI Agent
After-Hours CallsAnswered 24/7
Average Hold TimeZero
Abandoned CallsZero
Scheduling TimeUnder 60 seconds
Staff Phone TimeComplex calls only
What This Means For You
Real changes to your daily operations.
✓
Every patient call answered instantly—no hold music, no voicemail
✓
Appointments scheduled directly into your EHR while staff focuses on in-office patients
✓
New patient intake captured with all details before they arrive
✓
Insurance and hours questions answered automatically, 24/7
✓
After-hours scheduling keeps patients in your practice instead of urgent care
✓
Front desk can finally focus on patient experience, not phone triage
Hear How It Sounds
A real example of how your AI agent handles a patient call.
Incoming Call — Monday 9:15 AM
Your Practice Name • AI Agent
Built for Medical Practices
Every feature designed for how healthcare actually works.
HIPAA Compliant
We sign a BAA. All patient data encrypted in transit and at rest. Built from the ground up for healthcare privacy requirements.
Direct EHR Scheduling
Books appointments directly into athenahealth, Epic, Cerner, eClinicalWorks, or your system. Respects provider schedules and appointment types.
Real-Time Availability
Checks your calendar in real-time to offer patients accurate appointment options. No double-booking, no back-and-forth phone tag.
Insurance & FAQ Handling
Answers questions about accepted insurance, office hours, location, and common procedures—freeing your staff from repetitive calls.
Patient Recognition
Identifies existing patients by caller ID, greets them by name, and accesses their records for personalized service.
New Patient Intake
Captures new patient information, insurance details, and reason for visit. Everything ready for your team before the first appointment.
Live in 72 Hours
We handle everything. You just answer a few questions about your practice.
1
Tell Us Your Practice
Providers, services, insurance accepted, hours, appointment types, and scheduling rules. Takes about 20 minutes.
2
We Build Your Agent
Custom AI trained on your medical practice, connected to your EHR, ready to test.
3
Go Live
Forward your calls or get a new number. Start answering every patient call 24/7.
Train Once. Works Everywhere.
Your AI agent handles both phone calls AND website chat—with a single training.
Phone Calls
Patients call with questions and appointment requests. AI answers, checks availability, and schedules—all in a professional conversation.
24/7 Patient LineSAME
AI
AI
Website Chat
Website visitors request appointments or ask questions. Same AI, same knowledge, same booking ability.
Chat Widget Included💡 One training session. Your AI learns your practice once—then handles calls and chats identically. Add a new provider? Change your hours? Update once, applies everywhere.
Real Results
What medical practices say—and what their patients report.
Practice Manager Review
After 90 days with AI agent"Our front desk was constantly underwater. Phones ringing, patients waiting to check in, insurance to verify—something always got dropped. The AI handles all the routine calls now. Our abandoned call rate went from 25% to basically zero, and my team can actually focus on the patients in front of them."
Post-Call Survey
Patient feedback after scheduling callWas your call answered promptly?Yes, immediately
Were you able to schedule?Yes, very easy
Would you call again?Definitely
Overall experience★★★★★
Additional comments:
Frequently Asked Questions
Everything medical practices ask before getting started.
Is the AI HIPAA compliant?
Yes. We sign a Business Associate Agreement (BAA) and all patient data is encrypted in transit and at rest. The AI is designed for healthcare workflows with privacy as a core requirement.
Does it work with our EHR system?
Yes. We integrate with athenahealth, Epic, Cerner, eClinicalWorks, NextGen, Allscripts, DrChrono, Practice Fusion, and most major EHR/practice management systems.
Can it check real-time availability?
Yes. The AI checks your EHR calendar in real-time to offer patients accurate appointment options. It respects provider schedules, appointment types, and any blocking rules you've set up.
What about after-hours calls?
The AI handles after-hours calls according to your protocols—scheduling next-day appointments, capturing messages for your team, or providing your on-call information for urgent matters.
Can it verify insurance?
The AI can tell patients which insurance plans you accept and capture their insurance information for your team to verify. Real-time eligibility checks can be added with supported payers.
What if a patient has a medical emergency?
The AI is trained to recognize emergency language and immediately directs patients to call 911 or go to the nearest emergency room. It does not provide medical advice.
How long does setup take?
Most medical practices are live within 72 hours. You provide your practice information—we build, test, and launch your agent.
What does it cost?
$250/month flat rate, unlimited calls. No per-call charges regardless of volume. One retained patient easily pays for the entire year.