Constant Phone Interruptions
Your front desk is checking in patients, processing payments, comforting anxious pet owners and the phone keeps ringing. Every unanswered call is a pet owner who might go elsewhere.
Sound Familiar?
Every veterinary practice knows these frustrations.
After-Hours Panic Calls
Pets get sick at 10pm. Owners find their dog ate something toxic on Sunday morning. They need guidance now, even if it's just knowing whether to wait until Monday or rush to emergency.
Same Questions Constantly
"Are you accepting new patients?" "What are your hours?" "How much is a wellness exam?" "Do you see exotic pets?" You've answered these 10,000 times.
Medication Refill Requests
Pet owners call for refills on heartworm, flea prevention, chronic medications. Each call interrupts your team even when it's a simple request that just needs to be logged.
Anxious Pet Parents
Pet owners worry. A lot. They call with symptoms that might be emergencies or might be nothing. Triaging these calls takes time your team doesn't always have.
Appointment Scheduling Chaos
Coordinating appointments around surgeries, blocking out procedure time, handling cancellations and reschedules, it's a full-time job that never stops.
A Day in the Life of a Veterinary Practice
Why veterinary clinics have a unique phone problem.
Emotional Callers Need Immediate Response
Unlike most businesses, your callers are often emotional. A pet is a family member and when something's wrong, pet owners panic. They don't leave voicemails, they call the next clinic on Google.
Your team is amazing with animals and their owners in person. But they can't be in two places at once. When the waiting room is full and the phone is ringing, something has to give.
Meanwhile, simple calls, appointment requests, refill inquiries, hours and pricing questions, consume hours that could be spent on patient care.
The Math of a Missed Call
Average new client lifetime value: $1,500-$3,000+. A single missed call from a new client searching for a vet could cost you thousands in future visits, surgeries and referrals. The AI costs $250/month, one new client pays for an entire year.
Before & After AI
Real impact on your veterinary practice.
Before AI Agent
After-Hours CallsVoicemail
Hold Time3-5 minutes
Missed Calls Daily15-30+
Refill ProcessingManual calls
New Client Capture~60%
After AI Agent
After-Hours CallsAnswered 24/7
Hold TimeZero
Missed Calls DailyZero
Refill ProcessingAutomated capture
New Client Capture95%+
What This Means For You
Real changes to your daily operations.
✓
Every call answered instantly, even during the busiest clinic hours
✓
Worried pet owners get immediate guidance, not voicemail
✓
True emergencies identified and directed to appropriate care
✓
Appointments booked directly into your calendar while staff focuses on patients
✓
Medication refill requests captured with all details for your review
✓
Front desk can finally focus on the people and pets in front of them
Hear How It Sounds
A real example of how your AI agent handles a pet owner call.
Incoming Call, Tuesday 2:30 PM
Your Clinic Name • AI Agent
Built for Veterinary Practices
Every feature designed for how animal hospitals actually work.
Intelligent Triage
AI trained on veterinary triage protocols identifies true emergencies and guides pet owners appropriately to your clinic, emergency care or a next-day appointment.
Direct Scheduling
Books appointments directly into IDEXX, eVetPractice, Cornerstone or your system. Respects surgery blocks, lunch hours and appointment types.
Refill Request Capture
Captures medication refill requests with pet name, medication and owner details. Routes to your team for approval without interrupting patient care.
Patient Record Lookup
Identifies existing patients, pulls up their records and provides personalized service based on their history with your practice.
Emergency Hospital Referrals
Knows your after-hours emergency partners and provides their information when your clinic is closed. Keeps you in the loop with follow-up bookings.
New Client Intake
Captures new client information, pet details and reason for visit. Your team has everything they need before the first appointment.
Live in 72 Hours
We handle everything. You just answer a few questions about your practice.
1
Tell Us Your Practice
Services offered, species seen, hours, appointment types, emergency protocols and referral partners. Takes about 20 minutes.
2
We Build Your Agent
Custom AI trained on your veterinary practice, connected to your management system, ready to test.
3
Go Live
Forward your calls or get a new number. Start answering every pet owner call 24/7.
Train Once. Works Everywhere.
Your AI agent handles every channel with a single training.
💡 One training session. Your AI learns your business once, then answers identically across all five channels. Update pricing? Change hours?
Update once, applies everywhere.
Real Results
What veterinary practices say and what their clients report.
Practice Owner Review
After 60 days with AI agent"Our front desk was drowning. Between check-ins, phone calls and worried pet parents in the lobby, something always got dropped. The AI handles all the routine calls now, appointment requests, hours, pricing, refills and only sends us the ones that need a human. My team can finally breathe."
Post-Call Survey
Pet owner feedback after triage callWere your concerns addressed?Yes, completely
Was the guidance helpful?Extremely helpful
Would you call again?Definitely
Overall experience★★★★★
Additional comments:
Frequently Asked Questions
Everything veterinary practices ask before getting started.
Can the AI really triage pet emergencies?
Yes. The AI is trained on veterinary triage protocols and asks appropriate questions to assess urgency. True emergencies are directed to immediate care while non-urgent concerns get next-day appointments. You define the protocols.
Does it work with veterinary practice management software?
Yes. We integrate with IDEXX Neo, eVetPractice, Cornerstone, AVImark, Shepherd, Digitail and most major veterinary practice management systems.
Can it handle medication refill requests?
Yes. The AI captures all refill details, pet name, medication, dosage, owner information and routes them to your team for approval. No more phone tag for routine refills.
What about after-hours emergency calls?
The AI provides your emergency protocols, whether that's an on-call number, emergency hospital referral or instructions to leave a message for next-day callback. Pet owners get immediate guidance instead of frustrating voicemail.
Can it identify existing patients?
Yes. The AI can look up existing patients by owner name or pet name, access their records and provide personalized service based on their history with your practice.
What species does it handle?
Whatever you see! Dogs, cats, exotics, equine, livestock, we train the AI on your specific practice and the species you work with.
How long does setup take?
Most veterinary practices are live within 72 hours. You provide your services, protocols and emergency contacts, we build, test and launch your agent.
What does it cost?
$250/month flat rate, unlimited calls. No per-call charges during busy seasons or when you're short-staffed. One new client easily pays for the entire year.
Complete Veterinary Clinic Phone Support
Our AI handles every type of veterinary clinic inquiry your customers have.
Wellness Exams
Schedule routine checkups.
- Annual exams
- Puppy and kitten visits
- Senior pet wellness
- Vaccination schedules
- Preventive care
Sick Pet Visits
Handle urgent pet concerns.
- Same-day sick visits
- Symptom assessment
- Emergency guidance
- After-hours emergencies
- When to come in
Vaccinations
Answer vaccine questions.
- Core vaccinations
- Rabies requirements
- Vaccination schedules
- Booster timing
- Vaccine reactions
Surgery & Procedures
Handle procedure inquiries.
- Spay and neuter
- Dental cleanings
- Surgery consultations
- Pre-op instructions
- Post-op care
Pricing & Estimates
Answer cost questions.
- Exam fees
- Procedure estimates
- Payment options
- Pet insurance
- Wellness plans
Emergency Services
Explain urgent care.
- Emergency hours
- After-hours referrals
- Critical symptoms
- Emergency contacts
- Triage guidance
New Patient Registration
Handle first visits.
- New patient forms
- Medical history transfer
- What to bring
- First visit duration
- Paperwork preparation
After-Hours Answering
24/7 pet parent support.
- Urgent triage calls
- Appointment scheduling
- Prescription refills
- Never miss pet parents
- Emergency guidance