On the Road All Day
Your team is driving between wineries, pouring tastings and managing groups. Nobody's at a desk to answer calls, they're in the van or at the cellar door.
Sound Familiar?
Every wine tour operator faces these challenges.
Party Planning Chaos
Bachelorettes, birthdays, corporate events, they all want custom packages. Each inquiry needs 10 minutes of back-and-forth on group size, preferences and add-ons.
Weather Concerns
"Will it be too hot for outdoor tastings?" "Is there shade at the vineyards?" Every caller wants to know what the day will be like.
Which Tour Is Right?
Napa vs. Sonoma, reds vs. whites, boutique vs. established, callers need guidance choosing. Explaining options takes time you don't have.
Add-On Questions
"Is lunch included?" "Can we add a picnic?" "What about transportation from San Francisco?" The details matter and callers have lots of questions.
Last-Minute Bookings
Tourists decide Thursday night they want a wine tour Saturday. If you can't book them at 9 PM, your competition will.
The Wine Tour Challenge
Why wine tour operators have unique phone problems.
High-Value, High-Touch Bookings
Wine tours aren't quick transactions. A group of 8 for a bachelorette wants to know about wineries, tastings included, lunch options and timing. Each call is a 10-15 minute consultation. That's fine when you're at your desk, but you're not. You're guiding guests through barrel rooms.
And these aren't small bookings. A typical group tour runs $150-$300 per person. A full private tour can be $1,500-$3,000. Every missed call is serious revenue walking to your competitor.
Celebration Bookings Need Fast Answers
Someone planning a friend's 40th birthday wants to book NOW. They've got 12 people ready to commit if you can confirm the date. Making them wait until tomorrow means they'll keep searching and book with whoever answers first.
Before & After AI
Real impact on your wine tour business.
Before AI Agent
Calls During ToursAll missed
Evening InquiriesVoicemail
Group BookingsDelayed response
Party PlanningPhone tag
Lost Groups/Week3-5 high-value
After AI Agent
Calls During ToursAll answered
Evening InquiriesBooked instantly
Group BookingsSame-call booking
Party PlanningDetails captured
Lost Groups/WeekNear zero
What This Means For You
Real changes to your daily operations.
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Every call answered instantly, even when you're mid-tour at the tasting room
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Tours booked directly into your calendar with group sizes and special requests captured
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Weather forecast shared so guests know what to expect at the vineyards
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Tour matching based on wine preferences, group vibe and occasion
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Bachelorette and celebration inquiries captured with all details for custom proposals
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Add-on options explained, lunch, transportation, private tastings with pricing
Hear How It Sounds
A real example of how your AI agent handles a wine tour booking.
Incoming Call, Friday 8:45 PM
Sonoma Valley Wine Tours • AI Agent
Built for Wine Tour Operators
Every feature designed for how wine tours actually work.
Weather Context
Shares vineyard-specific weather forecasts so guests know what to expect for outdoor tastings, picnics and patio experiences.
Celebration Handling
Captures bachelorette, birthday and anniversary details. Offers add-ons like bride packages, champagne toasts and personalized touches.
Wine Preference Matching
Asks about red vs. white preferences, wine knowledge level and vibe to recommend the perfect tour from your offerings.
Real-Time Booking
Books directly into FareHarbor, Rezdy or your system. Handles group sizes, applies correct pricing, instant confirmation.
Transportation Details
Explains pickup locations, timing and what's included. Coordinates multi-city pickups for larger groups.
Add-On Management
Offers and books lunch upgrades, private tastings, transportation add-ons and special occasion packages with pricing.
How It Works
Live in 72 hours, no tech skills needed.
1
Quick Setup Call
15-minute call to learn your tour routes, wineries visited, add-on options and what makes each experience special.
2
We Build Your Agent
Custom AI trained on your specific tours, wine styles, group options, pricing tiers and celebration packages.
3
Forward & Pour
Forward your business line or get a new number. Your AI handles calls while you focus on delivering amazing wine experiences.
Train Once. Works Everywhere.
Your AI agent handles every channel with a single training.
💡 One training session. Your AI learns your business once, then answers identically across all five channels. Update pricing? Change hours?
Update once, applies everywhere.
Common Questions
Everything wine tour operators ask before getting started.
Does it work with our booking software?
Yes. We integrate with FareHarbor, Rezdy, Checkfront, Peek Pro and winery-specific systems like Tock and Commerce7. Also works with custom booking systems.
Can it handle bachelorette parties?
Absolutely. The AI captures group sizes, bride's name, special requests and offers add-ons like sashes, champagne toasts and VIP arrivals.
What about wine preferences?
The AI asks about red vs. white preferences, wine knowledge level and group vibe to recommend the right tour, whether that's boutique wineries or established estates.
Can it book add-ons and upgrades?
Yes. The AI offers and books lunch packages, private tastings, transportation upgrades and celebration add-ons with current pricing.
Does it handle transportation details?
Yes. The AI explains pickup locations, timing and included transportation. It can coordinate multiple pickup points for larger groups.
How long to get set up?
Most wine tour operators are live within 72 hours. We can rush before peak season or holiday weekends if needed.
Related Industries
Helpful Resources
Key Benefits
Ready to Book More Wine Tours?
Get a custom AI agent for your wine tour operation. Setup in 72 hours, satisfaction guaranteed.
Complete Wine Tour Phone Support
Our AI handles every type of wine tour inquiry your customers have.
Winery Tasting Tours
AI answers calls about vineyard experiences.
- Multiple winery visits
- Guided tastings included
- Vineyard walks
- Winemaker meetings
- Barrel room tours
Half-Day Wine Tours
Handle shorter excursion bookings.
- 4-hour experiences
- 2-3 winery stops
- Morning or afternoon
- Tasting fees included
- Transportation provided
Full-Day Wine Experiences
Book extended wine country trips.
- 6-8 hour adventures
- 4-5 winery visits
- Lunch at winery
- Picnic options
- Comprehensive experience
Private Wine Tours
Offer customized experiences.
- Private vehicle and guide
- Custom winery selection
- Flexible schedule
- Couples and groups
- VIP treatment
Group Wine Tours
Handle large party bookings.
- Bachelorette parties
- Corporate events
- Birthday celebrations
- Group discounts
- Private bus options
Wine Region Options
Explain different areas.
- Popular wine regions
- Boutique vs large wineries
- Specialty varietals
- Scenic routes
- Hidden gem wineries
Tasting Experience
Describe what to expect.
- Number of tastings
- Wine education provided
- Food pairings
- Take home bottles
- Wine club discounts
Transportation & Pickup
Explain logistics.
- Hotel pickup available
- Luxury vehicle options
- Designated driver included
- Central meeting points
- Return timing
Food & Dining Options
Handle meal questions.
- Lunch included options
- Winery restaurant stops
- Picnic arrangements
- Cheese and charcuterie
- Dietary accommodations
What to Bring & Wear
Tell guests how to prepare.
- Comfortable shoes
- Layers for wine caves
- Sunglasses and hat
- ID required
- Credit card for purchases
Booking for Non-Drinkers
Address mixed groups.
- Non-drinker options
- Designated driver discounts
- Scenic enjoyment
- Food-focused alternatives
- Grape juice tastings
Weather Policies
Explain conditions.
- Tours rain or shine
- Indoor tasting rooms
- Vineyard walk conditions
- Extreme heat policies
- Seasonal differences
Pricing & Inclusions
Answer cost questions.
- Per-person pricing
- Tasting fees included
- Lunch add-ons
- Private tour rates
- Gratuity guidelines
Cancellation Policy
Explain booking changes.
- Free cancellation window
- Full refund terms
- Rescheduling ease
- No-show policy
- Weather flexibility
Real-Time Availability
Instant tour checking.
- Live booking system
- Same-week availability
- Alternative dates
- Waitlist for popular days
- Last-minute options
After-Hours Booking
Capture bookings 24/7.
- 24/7 phone answering
- Vacation planning calls
- Hotel concierge
- Gift certificate sales
- Never miss a booking